Download my data

You can request a one-click ZIP of every record we hold for your account. This is your right under GDPR (Article 15 / 20) and CCPA (Right to Know), and we make it self-serve so you don't have to email anyone.

How to request

From the portal: click My data in the nav (next to Sign out) and confirm.

From the mobile app: Profile tab → Download my data → confirm.

We'll start building your export immediately. When it's ready (usually under five minutes; up to a few hours for very large accounts), you'll get an email with a secure download link valid for 24 hours.

What's in the ZIP

A folder per data type, with one CSV or JSON file per table:

• profile.json — your name, email, role, sign-up date
• shops.json — every shop you own with its settings and brand assets
• customers.csv — every customer who has joined any of your shops, with their join date and stamp count
• stamps.csv — the full stamp ledger (timestamp, customer, shop, staff member)
• redemptions.csv — every reward that's been redeemed
• campaigns.csv — campaigns you've sent, including audience segments and open rates
• subscriptions.json — your billing history with Stripe IDs
• support_messages.json — every message you've sent us through the in-app contact form
• audit_log.csv — every destructive action on your account, with IP and timestamp

A README.txt at the root of the ZIP lists every file and the schema of each one.

Limits

• One export per 24 hours per account. (Prevents accidental click-spam from filling up our backend.)
• The download link is single-use — once you've clicked it, that specific link stops working. Re-request from the portal if you need to download again.
• Exports for accounts with more than 100,000 stamp rows are split into multiple ZIPs — you'll get them as separate emails.

Format and import

The CSV files use UTF-8 encoding with comma delimiters and "-quoted strings — they'll open cleanly in Excel, Google Sheets, Numbers, and any data tool. JSON files are pretty-printed (2-space indent) so they're readable in any text editor.

Building takes too long / I never got the email

A few things to check:

• Spam folder. The email comes from noreply@yourloyaltywallet.com and the link is a long URL — some spam filters get nervous about that combination.
• Email verified? If your account email isn't verified, the export won't be sent (we don't want to email a sensitive ZIP to an unverified address). Verify your email first, then re-request.
• Still nothing after a few hours? Contact Support — we can manually trigger a re-send.

Customers can also export their own data

Each of your customers has the same self-serve export from their own profile. The customer's export contains their records, not yours — they see their stamp history at your shop, but never your shop's full customer list, your campaigns, or your billing.

Last updated 2026-05-02