Verification or password-reset email isn't arriving

We send a handful of transactional emails: account verification, password reset, billing receipts, support replies, and data-export download links. They almost always arrive within a minute. When they don't, it's usually one of the following.

Spam, Promotions, or Updates folder

By far the most common cause. Search your mail client for "yourloyaltywallet" — the email is often filtered to:

• Gmail's Promotions or Updates tab
• Outlook's Other inbox or Junk folder
• Apple Mail's Junk folder
• Corporate mail servers' quarantine queue

If you find it in the wrong folder, mark it as Not spam / move to Primary so future messages land correctly.

Wrong address on file

If you signed up with a typo'd email, the verification message is going to the typo address, not yours. The fix:

• If you can sign in: go to Profile → Edit email, fix the typo, save. We'll send a fresh verification message to the corrected address.
• If you can't sign in: use the Support link in the portal (or email support@yourloyaltywallet.com from your real address). Include your shop name and approximately when you signed up. We'll verify and update the address manually.

Corporate firewall or aggressive filter

Some corporate mail systems block transactional emails from senders they haven't seen before. Ask your IT team to allow noreply@yourloyaltywallet.com and support@yourloyaltywallet.com through the filter, or use a personal address for your account.

Apple Hide My Email

If you signed in with Apple and chose Hide My Email, your verification goes to the Apple-generated relay address, which forwards to your real inbox. If forwarding is paused (you can do this from your Apple ID settings), our emails appear delivered on our side but never reach you. Re-enable forwarding in iCloud → Hide My Email and request a new verification.

Rate-limited (you've already requested several)

To prevent abuse we cap requests for verification and password-reset emails at 5 per hour per IP and 1 per minute per email address. If you've clicked the "Resend" button several times, the next request will be silently rate-limited.

Wait an hour, then try once more. If it still doesn't arrive after that wait, contact Support.

Resending verification

From the portal, you'll see a yellow banner across the top until you verify. Click Resend email in the banner.

From the mobile app, go to Profile → Verify email → Send link.

Resending password reset

From the sign-in screen, tap Forgot password? and enter your email. We'll send a fresh reset link valid for 30 minutes. Older links you might still see in your inbox become invalid as soon as a newer one is generated.

Still stuck

Use the Support link with the subject "Email delivery problem", and include:

• The exact email address on the account
• The approximate date and time you tried to verify or reset
• The mail provider you use (Gmail, Outlook, Yahoo, corporate, iCloud)

We can check our delivery logs and diagnose from there — usually within a few hours.

Last updated 2026-05-02