Privacy Policy

Last updated: February 25, 2026

Your Loyalty Wallet ("we", "us", or "our") operates the Your Loyalty Wallet mobile application. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our app.

Information We Collect

When you create an account, we collect:

• Your name and email address
• Your account password (stored securely using one-way hashing)
• Your role preference (customer or shop owner)

As you use the app, we also collect:

• Loyalty card activity (stamps earned, rewards claimed)
• Game scores and trivia participation
• Mindfulness session data
• Shop information you provide (if you are a shop owner)

How We Use Your Information

We use the information we collect to:

• Provide and maintain the loyalty card service
• Track your stamp progress and reward eligibility
• Display leaderboards and game statistics
• Enable shop owners to manage their business on the platform
• Improve and personalize your experience

Data Storage and Security

Your data is stored securely on our servers. Passwords are hashed using industry-standard cryptographic methods and are never stored in plain text. We implement appropriate technical and organizational measures to protect your personal information.

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. Shop owners can see anonymized stamp and visit activity for their business but do not have access to your personal account details.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Update your account information
• Download a complete copy of your account data at any time
• Delete your account and all associated data at any time through the app

Download Your Data

From the Profile screen in the customer app or the user menu in the business portal, you can request a self-serve export of every record we hold for your account. We package the data into a ZIP archive (one JSON file per table, with a README) and email you a single-use download link valid for 24 hours. Customer exports include your profile, loyalty cards, stamp history, mindfulness streaks, push tokens, support messages, and notification settings. Owner exports include your shops, menus, offers, white-label configuration, and aggregate per-shop statistics — we do not include personal information about your customers, who can request their own data themselves. Sensitive credential material (password hashes, session tokens, API key hashes) is redacted because it has no value outside our own systems. To prevent abuse, you can request one export per 24 hours.

Account Deletion

You can permanently delete your account from within the app. This will remove all your personal data, loyalty cards, stamps, game scores, and any other information associated with your account. For shop owners, this also deletes all shop data, menus, and photos. This action is irreversible.

Children's Privacy

Our app is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy within the app. You are advised to review this page periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us through the app.