Help with Your Loyalty Wallet — for customers and shop owners.
Email: support@yourloyaltywallet.com
We usually reply within one business day (Mon–Fri).
You can also reach us from inside the app: open Profile → Help & support and send a message — replies arrive in your email inbox.
You can permanently delete your account from inside the app at any time:
Deletion is immediate and irreversible — stamps, rewards, history, and uploads are all removed. If you can't sign in to delete your own account, email support@yourloyaltywallet.com from the address tied to the account and we'll process the deletion within 7 days.
You can also use Apple's standard account-deletion path on iOS: Settings → Apple ID → Sign-In & Security → Apps using Apple ID → Your Loyalty Wallet → Stop Using Apple ID, then ask us to delete the underlying account by emailing the support address above.
From Profile → Download my data you can request a self-serve export of every record we hold for your account. We package the data into a ZIP archive (one JSON file per table, with a README) and email you a single-use download link valid for 24 hours. To prevent abuse, we allow one export per 24 hours.
For full details of what's included, see the Privacy Policy.
Customers never pay. Owner subscriptions (Growth, Pro, Enterprise) are billed monthly through Stripe.
If you've encountered abusive content, a fraudulent shop, or any safety issue inside the app, email support@yourloyaltywallet.com with the words "Report abuse" in the subject line. Include a screenshot and the shop name or user handle if you can. We aim to respond to abuse reports within 24 hours and act on confirmed reports within 72 hours.
Stamps live on your account, not the device. Sign in with the same email you originally used and every card, stamp, and reward will reappear. If you signed up with Apple or Google, use the same option on the sign-in screen. Email us if you need help recovering the right account.
Pull down on the wallet screen to refresh. If the stamp still isn't there, the scan may not have registered — ask the shop to scan again. If it keeps happening at one specific shop, email us with the shop name and the rough time of the visit and we'll investigate.
Open Profile → Account & security → Change email. We'll send a verification link to the new address; click it within 24 hours to confirm the change. Until you confirm, your old email keeps working for sign-in.
In the business portal or owner mobile app, open the shop, then Customise card → Join QR. You can download a print-ready PNG (with or without your logo and brand colour, depending on your plan) and tape it to the counter. Customers scan it once with the wallet app to join your stamp programme.
No — we never sell or trade personal information. Shop owners only see anonymised, aggregated activity for their own shop (e.g. total stamps this week). They never see your name, your email, or which other shops you visit. Full detail is in our Privacy Policy.